Polices & Disclaimers
Dear Dog Lover:
What is important to me as the owner of the kennel is to make sure our clients are informed and know what to expect from us upfront. That is the purpose of
providing policies and regulations to you as a fellow dog lover. I am proud of our facility and care a great deal about our four legged clients who stay with us.
- Beth Trfero, Owner
Health & Safety:
Our playtimes are always staff supervised. However dogs do play with their mouths and paws, so nicks, cuts or in some cases bites sometimes happen. We have a very large outdoor areas for the dogs to run and play here. Sometimes a dog will get really tired or sore. When we see this we have them chill with the little dogs. Dogs may get hurt or become sick (GI upset) & we evaluate the dog and decide if a veterinarian is needed.
At the same time we need for you to communicate any changes in thier gate or other health issues or Especially if a GI issue rises up prior to boarding please let us know. Diaharea can cause dehydration which is a serious condition and a dog should not be boarding who has a loose stool.
We also highly recommend elderly dogs remain at home with a pet sitter especially if this would be their first time or a rare occasion for an elderly dog to be boarded. It's different if your dog is a long-time client of Clark's and we are their extended family. They are used to us and we know what their needs are.
If a veterinarian is needed we will call you first but if we can’t get a hold of you we will act in the best interest of your dog. Typically this involves us contacting your vet and discussing the situation. If it is an urgent matter we have arrangements with a local vet who will take care of emergencies. All medical fees will be passed on to the owner at pick-up time. (This is why we want to have the emergency contact be a local person not traveling in case there is an emergency.)
We strongly suggest that when you go on vacation that you let your vet know you are leaving your dog with us. Due to HIPAA laws you need to let them know they have permission to share your dog's health information with us.
Please take note that we do not have a receptionist. We let all calls go to voicemail and return the calls throughout the day. E-mails get checked at the end of the day. If you don’t get a reply, call and leave a message to that effect. We typically will reply within 24 hours except for Sunday and holidays. Once you book please forward the 100% deposit (to include boarding & fee's) within 5 days then we will confirm your reservationvia email. You may drop off cash or check here at the kennel, pay online or mail us a check.
If you have an emergency or need to book for the next day calling us is best. We will always update the message on our answering machine if boarding is full or post on our Facebook page.
We fill up quickly so please plan ahead & review our cancellation policy.
Boarding Cancellation Policy:
We require that you give us at least 3 days notice for non-holiday times and a14 Day notice for any times that are in high demand. High Demand includes school vacation times, summer months & holidays. Any cancelation after these times will result forfeiting your deposit. If you reserve for over 3 dogs and you cancel after confirming with a deposit you will forfeit your deposit. Please understand we turn away clients during busy times and then can not rebook that space. Changes to your reservation within the 3 days or14 day during high demand that shorten your reservatoin will not change what you owe for boarding services for that stay. If you lengthen your stay you will be need to pay for the additional days.
Daycare Cancellation Policy:To keep your spot you need to pay in advance for your assigned day(s) whether your pup can make it or not. If we close daycare on your assigned day or if your dog is out due to medical reasons (confirmed by your Veterinarian) you will not be charged.
Required Release: Every Client is required to initial & sign the "Policies and Release from Liability Agreement". Please carefully review this attached document. All clients must agree to sign this to use Clark's Dog Kennel, LLC Services. To sign it electronically this documents please Go to the Top of this page and click on PetExec Portal and the form is there for you to sign. Please Note that you may view and print a copy below. But we need you to sign it electronically in the Owner Portal .
Management Notice: We reserve the right to make changes to our pricing and policies without notice that may take effect immediatlely. Management reserves the right to remove any dog from daycare and the remaining package days may be forfeited.