Polices & Regulations
Dear Dog Lover:
What is important to me as the owner of the kennel is to make sure our clients are informed and know what to expect from us upfront. That is the purpose of
providing policies and regulations to you as a fellow dog lover. I am proud of our facility and care a great deal about our four legged clients who stay with us.
- Beth Trfero Clark, Owner
All clients need to provide an up to date proof of immunization certificate supplied by their veterinarian in advance of their stay.
Your Vet may fax the records to (508) 809-7515 or email them to us at: firstname.lastname@example.org.
Year round flea and tick prevention.
Negative Fecal Test* (New Clients)
Bordetella** - Needs to be given a week in advance and every 6 months.
*New clients: Should have a negative fecal test that includes a test for giardia within the last year. A basic fecal test does not usually include giardia. You may have to request your veterinarian to include it.
**Bordetella: Even with a current bordetella vaccination the canine cough or canine flu can still be acquired. It's just like kids going to daycare or school; they get vaccinated but they can still they get a cold. The canine cough is an airborne virus. It exists where dogs congregate such as a kennel, at the veterinarian's and/or dog parks. Plus, there are just so many different strains and the vaccine one covers the most common. Ventilation is key. This was kept in mind when our kennel was being designed, and of course we clean daily.
Health & Safety:
Our play times are always staff supervised however dogs do play with their mouths and paws, so nicks and cuts do sometimes happen. So if your dog gets hurt or becomes sick, we evaluate the dog and decide if a veterinarian is needed.
If a veterinarian is needed we will call you first but if we can’t get a hold of you we will act in the best interest of your dog. Typically this involves us contacting your vet and discussing the situation. If it is an urgent matter we have arrangements with a local vet who will take care of emergencies. All medical fees will be passed on to the owner at pick up time.
We strongly suggest that when you go on vacation that you let your vet know you are leaving your dog with us. Due to HIPAA laws you need to let them know they have permission to share your dogs health information with us.
Food & Medications:
We provide Bil-Jac Fresh Frozen dog food and have used it ourselves for 20+ years. However, if your pet is on a special diet or has a sensitive stomach, feel more than welcome to bring your own food.
Space does not allow us to accept large bags of dog food.
If bringing your pups food from home:
Please bring in individual meal sized bags
Bring the amount needed for the stay + one or two days extra
Place it all in a plastic grocery bag and we will mark it for your dog
If your dog is on medication:
We will follow the dog's prescription routine as instructed - $1.00 per medication dose.
Contacting Us & Reservations:
Please take note that we do not have a receptionist. We let all calls go to voicemail and return the calls throughout the day. E-mails get checked at the end of day. If you don’t get a reply, call and leave a message to that effect. We typically will reply within 24 hours except Sunday and holidays.
If you have an emergency or need to book for the next day calling us is best. We will always update the message on our answering machine if boarding is full or post on our Facebook page. We fill up quickly so please plan ahead & review our cancellation policy.
Our Cancellation Policy:
We require that you give us at least 72 Hour notice for non- holiday times and 14 Day notice for any times that are in high demand. That includes school vacation times, summer months & holidays. If we are unable to fill your spot, you will then be charged seventy five percent of your boarding reservation.
Daycare Cancellation Policy:
Our daycare program has a long wait list. To keep your spot, you will be charged weekly for your assigned day whether your pup can make it or not. If we are closed for daycare on your assigned day or if your dog is out for any medical reason you will not be charged.