Polices & Disclaimers
Dear Dog Lover:
What is important to me as the owner of the kennel is to make sure our clients are informed and know what to expect from us upfront. That is the purpose of
providing policies and regulations to you as a fellow dog lover. I am proud of our facility and care a great deal about our four legged clients who stay with us.
- Beth Trfero Clark, Owner
Health & Safety:
Our playtimes are always staff supervised however dogs do play with their mouths and paws, so nicks and cuts do sometimes happen. So if your dog gets hurt or becomes sick, we evaluate the dog and decide if a veterinarian is needed.
If a veterinarian is needed we will call you first but if we can’t get a hold of you we will act in the best interest of your dog. Typically this involves us contacting your vet and discussing the situation. If it is an urgent matter we have arrangements with a local vet who will take care of emergencies. All medical fees will be passed on to the owner at pick up time.
We strongly suggest that when you go on vacation that you let your vet know you are leaving your dog with us. Due to HIPAA laws you need to let them know they have permission to share your dog's health information with us.
Contacting Us & Reservations:
Please take note that we do not have a receptionist. We let all calls go to voicemail and return the calls throughout the day.
E-mails get checked at the end of day. If you don’t get a reply, call and leave a message to that effect. We typically will reply within 24 hours except Sunday and holidays.
If you have an emergency or need to book for the next day calling us is best. We will always update the message on our answering machine if boarding is full or post on our Facebook page. We fill up quickly so please plan ahead & review our cancellation policy.
Boarding Cancellation Policy:
We require that you give us at least 72 Hour notice for non- holiday times and 14 Day notice for any times that are in high demand. That includes school vacation times, summer months & holidays. If we are unable to fill your spot, you will then be charged 75% percent of your boarding reservation.
Summer Reservations 2020: Typically we fill up in advance for 4th of July and Labor Day. If you need to cancel let us know ASAP so we can give your spot to someone else. If we can give your spot to someone else we will not charge you the cancelation. We will make exceptions to our cancelation policy should the Commonwealth announce a shutdown or make changes that impact travel pertaining to Covid-19.
Daycare Cancellation Policy:
To maintain your keep your spot you will be charged monthly in advance for your assigned day(s) whether your pup can make it or not. If we close daycare on your assigned day or if your dog is out due medical reason you will not be charged.
Waiver:For a complete list of our policies and requirement please review this attached document all clients must sign to use Clark's Dog Kennel.